Legio user manual


  • infoGeneral setup & usage tips
    • looks_one Install the app to your Slack

      After that, Legio will be available to all your workplace members.
      You can delegate further steps.

    • looks_two Invite @Legio to a channel

      Or to several channels depending on your workflows.

    • looks_3 Finalize subscription(s)

      It requires active PayPal account. First 7 days of each subscription are free.
      If you are going to connect several pages, you can make appropriate number of subscriptions now or later.

    • looks_4 Mention @Legio to configure it

      Choose Facebook or other messaging app; authorize the page or account.
      In some cases, configuration on messaging app's side is needed. See guides for each messaging app below.

    • thumb_up Test it

      Text your page or public account in that messenger as if you're a customer. See how it works!

    • info Messages are sent immediately

      Legio's servers take 1/10 of a second to process a message and redirect it.

    • info Customers don't see @mentions

      Legio ignores messages that contain @mentions of team members.
      You can use this to assign a specific customer to a specific team member, or for any other internal stuff inside customer's thread.

    • info Customers don't see anything outside their threads

      You can hold your regular team conversations outside Legio's threads (but we recommend doing it in another channel to avoid confusion).

    • info Cancellation

      In order to cancel a subscription, do it in PayPal's interface.
      The connection will stop working 32 days from the last payment, or immediately if there was no payment (it's on trial).

  • Connecting Facebook page
    • looks_one Facebook integration is just several clicks. First, click Authorize.

      Log in with your FB account if asked to.



    • looks_two Select the page you'd like to connect.

      Only add one at a time. If multiple are added, only the first will be connected.



    • thumb_up All done! Easy right?

      Message your page to see how the integration works.

    • info Full support

      Legio supports photos, videos, other files both ways.
      Locations and stickers are sent to Slack too.

  • Connecting LINE
    • looks_one Go to LINE dev console

      Log in with your account when asked to.

    • looks_two Click Create new provider

      Enter the name of your business, confirm, done.



    • looks_3 Click on your provider in the list; then click Create new channel

      Choose "Messaging API".
      Enter the name, description, upload icon now or later.




    • looks_4 Click on your newly created channel

      Sometimes LINE's glitch doesn't allow you to click anything. In this case, hit Reload button of your browser.

    • looks_5 In Messaging settings section, find or issue Channel access token

      Copy it. Keep it secret: it's designed to provide control of your public account.



    • looks_6 In Slack, give the token to Legio

      Mention @Legio to open config. Press "Attach connection". Choose LINE. Press "Enter token".
      Paste the token in the presented dialog.

    • cogs In LINE console, change settings

      Enter Webhook URL as presented by Legio.
      Disable auto-reply and greeting messages. LINE has a glitch that sometimes makes changes not appear in console; don't worry about it.





    • thumb_up Done!

      Test it as LINE's setup is quite complicated.

    • info Files as links

      LINE has heavy limitations on images and other files.
      Legio solves this problem by sending a temporary link instead; customer will have to click it.

  • Connecting Telegram
    • looks_one Create (or access) your bot via @Botfather

      Creation process is straightforward: enter name, enter username, done.
      It's also a good idea to set its userpic, about info and description - now or later.



    • looks_two With @BotFather, type or click /setjoingroups command

      Disable group invitations.



    • looks_3 With @BotFather, type or click /token command

      You will see your bot's access token. Copy it.
      Keep it secret; it is designed to provide full access to your bot.



    • looks_4 In Slack, give the token to Legio

      Mention @Legio to open config. Press "Attach connection". Choose Telegram. Press "Enter token".
      Paste the token in the presented dialog.

    • thumb_up Done!

      Legio will post a confirmation message.

    • info Full support

      Telegram supports all types of messages: text, photo, video, audio, files.
      So does Legio.

  • Connecting Viber
    • looks_one Go to Viber partners console

      Register/login as necessary.

    • looks_two Click Create bot account

      Enter the details, upload image, choose your business category.
      URI is similar to username; can be lowercase name of your company for example.



    • looks_3 On the success screen, find access token

      Copy it.



    • looks_4 In Slack, give the token to Legio

      Mention @Legio to open config. Press "Attach connection". Choose Viber. Press "Enter token".
      Paste the token in the presented dialog.

    • thumb_up Done!

      Legio will post a confirmation message.

    • info Filtered files

      Executable file types (for example, .exe or .apk) are blocked by Viber, so Legio can't send them to Viber customers.